According to IRC’s Public Relations and International Affairs Office, the report was prepared by the Economic Specialized Desk and reviews multiple dimensions of insurance sector resilience under crisis conditions.

The report was developed to identify vulnerabilities and assess the resilience of the insurance service delivery chain. It defines this chain as encompassing product design, sales, underwriting, policy issuance, financial resource management, claims handling, and information technology infrastructure. Disruption in any of these components, the report notes, can affect the end-to-end delivery of insurance services.

It then assesses five main disruption scenarios: damage to communications and information technology infrastructure; a sudden surge in claims volume; disruptions to sales networks and service delivery; constraints on financial resources and liquidity; and an increase in cyber threats. The report’s findings suggest that inadequate preparedness for these risks may contribute to service interruption or slowdown, delays in claims payments, reduced policyholder access to services, and weakened public trust in the insurance sector.

Based on the study’s results, the report identifies several priority measures to enhance resilience, including strengthening capital adequacy and technical provisions, expanding reinsurance coverage, implementing business continuity planning, establishing backup data centers, upgrading cybersecurity, digitizing processes, and diversifying service delivery channels. It also highlights the potential role of digital tools for claims assessment and for maintaining policyholder communications during crisis periods in supporting service quality and continuity.

The report concludes that resilience in wartime requires a comprehensive and coordinated approach across financial, operational, technological, and institutional dimensions. Strengthening these capacities, it argues, can support continuity of insurance services, bolster public confidence, reduce the economic impacts of war, and enhance the sector’s capacity to support policyholders and contribute to national economic stability.

The full report is available through the IRC website.